Privacy Policy

1. Introduction

PitStopPRO ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile mechanic services. Please read this policy carefully. By using our services, you agree to the terms described below.

2. Information We Collect

We collect the following categories of personal information when you submit a service request or interact with PitStopPRO:

• Identity Information: First name, last name
• Contact Information: Phone number, ZIP code
• Vehicle Information: Year, make, and model of your vehicle
• Service Information: Description of the requested automotive service
• Payment Information: Payment details processed securely through our third-party payment processor (Stripe). We do not store your full payment card details.
• Usage Data: Browser type, IP address, pages visited, and interaction data collected automatically when you use our website.

3. How We Use Your Information

PitStopPRO uses the information we collect to:

• Process and fulfill your service requests
• Send you SMS notifications and service estimates related to your request
• Process payments and send payment confirmation
• Communicate with you regarding scheduling, updates, and follow-ups
• Improve our website and service offerings
• Comply with applicable legal obligations

4. SMS Communications

By submitting your phone number through our service request form, you consent to receive SMS text messages from PitStopPRO. These messages may include:

• Service request confirmations
• Estimate notifications and payment links
• Appointment scheduling updates
• Service completion notices

Message frequency varies based on your service activity. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message. For help, reply HELP.

5. How We Share Your Information

PitStopPRO does not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors (such as Stripe for payment processing and Twilio for SMS delivery) who assist us in operating our business. These parties are contractually obligated to keep your information confidential and use it only to provide their services to us.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including maintaining records of completed services, processing payments, and complying with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Opt out of SMS communications at any time by replying STOP
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at the information provided below.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will promptly delete it.

10. Changes to This Privacy Policy

PitStopPRO reserves the right to update this Privacy Policy at any time. We will notify you of material changes by updating the effective date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact PitStopPRO at: